, United Kingdom
Temp/Contract
5289323 - Operational Support Admin
Base Location: Remote
Salary: £12.21 ph PAYE
Working Pattern: Mon to Thursday
EQUANS is global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS’ 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Role Overview
This role supports the effective administration and commercial operation of the business, with a strong focus on customer account management, reporting, reconciliation, and invoicing related to EV charging infrastructure.
Working within the Operational Administration team, the postholder will ensure customer accounts are managed accurately and efficiently, all public ChargePoints are correctly advertised and maintained, and income from EV charging schemes and customer subscriptions is invoiced, reconciled, and received in a timely manner.
The role plays a key part in supporting operational performance, financial accuracy, and customer satisfaction across the EV charging portfolio.
Main Responsibilities/Duties Include:
Key Responsibilities
Customer Accounts & Commercial Administration
Sales & Operational Support
Systems, Data & Reporting
Customer & Supplier Engagement
Qualifications or Required Experience:
Essential
Desirable
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Salary: £12.21 ph PAYE
Working Pattern: Mon to Thursday
EQUANS is global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS’ 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Role Overview
This role supports the effective administration and commercial operation of the business, with a strong focus on customer account management, reporting, reconciliation, and invoicing related to EV charging infrastructure.
Working within the Operational Administration team, the postholder will ensure customer accounts are managed accurately and efficiently, all public ChargePoints are correctly advertised and maintained, and income from EV charging schemes and customer subscriptions is invoiced, reconciled, and received in a timely manner.
The role plays a key part in supporting operational performance, financial accuracy, and customer satisfaction across the EV charging portfolio.
Main Responsibilities/Duties Include:
Key Responsibilities
Customer Accounts & Commercial Administration
- Prepare and deliver reporting for third-party customers, including maintaining logs of reporting, client share payments, and account balances
- Ensure client share balances are accurately calculated and processed for payment
- Raise invoices for completed jobs and customer subscription renewals, ensuring full reconciliation against internal systems (Genie)
- Audit deferred income schedules (data and maintenance income) against Genie and update contracts accordingly
- Reconcile customer payments across multiple systems
- Support debtor management by liaising with Sales and Finance Administration teams
Sales & Operational Support
- Provide efficient administrative support to Sales and Operational teams, ensuring records and reporting are accurate and up to date
- Facilitate handover meetings between Sales teams and Project Managers, ensuring all administrative tasks are completed as part of the process
- Create and issue Operations & Maintenance (O&M) packs and Welcome Packs to clients at commissioning stage
Systems, Data & Reporting
- Maintain and update all ChargePoint information within Genie, including purchased products
- Ensure all public ChargePoints are correctly registered and advertised on relevant public registers
- Deliver internal and external reporting as required, ensuring accuracy and timeliness
- Support ad hoc commercial activities, including insurance claim processing and data management
Customer & Supplier Engagement
- Respond professionally to customer and supplier queries related to accounts, invoicing, and operational data
- Ensure all work is completed on time and to a consistently high standard
Qualifications or Required Experience:
Essential
- Strong Microsoft Office skills, particularly Excel
- Experience managing customer finance or accounts-related queries
- Strong numeracy with a basic financial and commercial understanding
- Proven ability to gather, analyse, and present data clearly
- Highly organised with strong attention to detail
- Ability to work independently as well as collaboratively within a team
- Strong written and verbal communication skills
- Practical, solutions-focused approach to problem solving
- Ability to adapt quickly to new processes and requirements
Desirable
- Experience working in a cross-functional environment
- Experience using customer management and accounting systems (e.g. SAP or similar)
- Awareness or interest in the sustainable transport or electric vehicle sector
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.